Frequently Asked Questions

We deliver by freight across the Bay Area and Central Valley. There is no minimum order. The delivery fee depends on your address, and we confirm the exact amount on your written quote before you pay. Outside these areas? Send us a quote request and we will let you know what is possible.

We call ahead to schedule. Orders arrive curbside by freight truck. Before you sign, count the boxes and check them for damage, and write any damage on the delivery receipt. Then send us photos so we can open a claim right away.

Measure each room, add 10% for cuts and waste (more for diagonal or herringbone layouts), then round up to whole boxes. Our estimating calculator does the math for every floor we carry.

It depends on the floor. Solid and engineered hardwood need at least 5 days in the room where they will be installed. Luxury laminate and luxury vinyl plank generally do not need acclimation unless they were stored somewhere very hot or cold. Always follow the installation guide for your specific floor.

No. We supply flooring and accessories only. Your installer can use the specifications on each product page and our calculator to plan the job. In California, hardwood installation requires a C-15 licensed installer.

Yes. Visit our showroom at 144 S K St, Livermore, by appointment (book a time), or order samples to see the color and grain in your own light.

We offer two sizes. 10" x 9" samples ship to your door: shipping applies, and we credit it back when you place your flooring order. 24" x 31.5" large samples are available on request for pickup at our Livermore showroom only. Request samples.

Yes. Contractors, builders and designers can join our Trade Program for volume pricing, freight delivery to the job site and written quotes within one business day. Apply to the Trade Program.

Choose your floor and send a quote request with your square footage and ZIP code, or contact us directly. We confirm your total, including delivery, before you pay.

Unopened and opened boxes can be returned within 30 days of delivery, as long as the flooring is not damaged. A 25% restocking fee applies, and return freight is paid by the customer. Installed or cut flooring cannot be returned, so inspect every box first, and contact us before sending anything back. Full terms are on our Returns & Warranty page.

Every floor carries the manufacturer's limited warranty: solid and engineered hardwood have a lifetime structural warranty and a 25-year finish warranty, luxury vinyl plank is covered for 25 years and luxury laminate for 30 years in homes. Keep your receipt. See Returns & Warranty for full terms.